Support Center
We're here to help you get the most out of SubscriptionFlow
Common Issues & Solutions
Webhooks not working
If webhooks are not active, try the following:
- Click "Register Webhooks Now" in your dashboard
- Ensure your webhook URL is accessible from the internet (not localhost)
- Check that your Pipedrive account has proper permissions
Data not syncing
If data is not syncing between Pipedrive and SubscriptionFlow:
- Verify both Pipedrive and SubscriptionFlow are connected
- Check that webhooks are registered and active
- Ensure your SubscriptionFlow credentials are correct
- Review error logs in your dashboard
Authentication errors
If you're experiencing authentication issues:
- Disconnect and reconnect your Pipedrive account
- Disconnect and reconnect your SubscriptionFlow account
- Verify your OAuth credentials are correct
- Clear your browser cookies and try again
Getting Started
New to SubscriptionFlow? Follow these steps:
- Connect your Pipedrive account using OAuth 2.0
- Connect your SubscriptionFlow account with your credentials
- Webhooks will be automatically registered for real-time sync
- Create an organization or person in Pipedrive to test the sync
- Verify the data appears in your SubscriptionFlow account
Response Times
Email Support
We typically respond within 24-48 hours
Urgent Issues
For critical issues, please mark your email as urgent